Privacy Policy
Last updated: July 31, 2026
Baum Singer Psychotherapy Group is committed to protecting your privacy and safeguarding the personal information you share with us. We collect, use, retain, and disclose personal information in accordance with British Columbia’s Personal Information Protection Act and other applicable privacy requirements.
Information We Collect
When you visit our website, contact us, submit an inquiry, join a mailing list, register for a workshop, or request an appointment, we may collect information such as:
your name, email address, and telephone number;
information you choose to include in a contact form, email, or message;
appointment, registration, and payment information;
technical information collected through the website, such as your IP address, browser type, device information, and general website activity.
Please avoid including detailed personal, medical, or counselling information in website contact forms or ordinary email.
How We Use Your Information
We may use personal information to:
respond to inquiries and appointment requests;
provide counselling and administrative services;
process workshop registrations and payments;
communicate about appointments, services, workshops, or clinic updates;
operate, maintain, secure, and improve our website;
meet professional, legal, regulatory, and record-keeping obligations.
We collect only the information reasonably necessary for these purposes.
Counselling Records and Confidentiality
Personal information collected during counselling is handled in accordance with applicable privacy legislation, professional standards, and the informed-consent agreement provided by your therapist.
Information shared during counselling is confidential, subject to limited exceptions required or permitted by law or professional obligations. These exceptions are explained as part of the informed-consent process.
Each therapist is responsible for the clinical records associated with their own clients and professional practice.
Website and Service Providers
Our website is hosted through Squarespace. We may also use trusted third-party service providers, including Jane App for practice management and appointment-related services, and payment, email, analytics, or workshop-registration providers.
These providers may process personal information on our behalf and may store or process information outside British Columbia or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
We take reasonable steps to use service providers that maintain appropriate privacy and security safeguards.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site, and improve website performance.
You may adjust your browser settings to restrict or disable cookies. Certain website features may not function properly when cookies are disabled.
Sharing of Personal Information
We do not sell or rent personal information.
Personal information may be disclosed:
with your consent;
to service providers assisting with our operations;
when required or permitted by law;
when necessary to address a serious and immediate safety concern;
as otherwise described in the applicable counselling informed-consent agreement.
Service providers are given access only to the information reasonably required to perform their services.
Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
No website, email system, or electronic transmission is completely secure. Please do not use the website or ordinary email for emergencies or highly sensitive clinical information.
Personal information is retained only for as long as reasonably necessary to provide services and meet legal, professional, insurance, and regulatory obligations. Information is then securely deleted, destroyed, or anonymized where appropriate.
Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask that inaccurate information be corrected, subject to any legal or professional limitations.
Requests relating to a counselling record should generally be directed to the therapist responsible for that record.
Consent
By voluntarily providing personal information through this website or directly to our clinic, you consent to its collection, use, and disclosure for the purposes described in this policy.
You may withdraw consent where legally permitted, although doing so may affect our ability to provide certain services.
Links to Other Websites
Our website may contain links to websites operated by other organizations. We are not responsible for the privacy practices, security, or content of external websites.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, or legal obligations. The current version will be posted on this page with the date of the most recent update.
Contact Us
Questions, concerns, access requests, or complaints regarding privacy may be directed to:
Baum Singer Psychotherapy Group
Email: mbaumsinger@gmail.com
Vancouver, British Columbia